Herndon, Va., Oct. 23, 2012 – To support the growing complexities of IT infrastructure, cloud migration and virtualization, Clearpath Solutions Group has developed Clearpath Select, a new integrated service solution. Clearpath Select provides lifecycle support for datacenter technologies, allowing organizations to shift their focus from IT operations to business operations.
“Clearpath Select was developed based on the feedback we were receiving from our clients,” said Nathan Reynolds, Executive Vice President and Co-Founder of Clearpath Solutions Group. “IT Organizations need operational support beyond implementation. While support from most manufacturers is decent, it’s more narrowly focused on their product set and consequently, complex issues require coordination between multiple manufacturers. The time and resources often required to resolve these issues can be astonishing, and it often compromises high-impact projects.”
Clearpath Select’s integrated approach includes customized monitoring, escalation, professional services and vendor support coordination. For each client, we assign an escalation coordinator that manages the support process with hardware and software manufacturers. Clearpath Select provides specialized monitoring packages designed to deliver critical SLA information and provide early failure detection for business critical applications. Our SLA management dashboards let organizations focus on supporting applications instead of the components of the infrastructure. With 24 hour support, clients can rely on shorten time to resolution through Clearpath’s experienced service desk and extensive vendor support experience.